FAQ

If you have any questions about your order or any other concerns, please feel free to contact us using the contact form or by email. You can also reach us by phone.

Mail: info@rigaflex.ch
Phone: +41 62 287 33 90

Our opening hours are:
Monday to Thursday: 8 a.m. to 12 p.m. / 1 p.m. to 5 p.m.
Friday: 8 a.m. to 12 p.m. / 1 p.m. to 4 p.m.
Saturday and Sunday: closed

You can pay by VISA, Mastercard and Twint.

The delivery time is two to three working days. The delivery time may vary for individual items. You will find a corresponding note in our online shop or on the product page. Delivery delays may also occur due to delivery difficulties or stock differences.

If you want to cancel your order, please contact our support team. Please have your customer and/or order number ready.

If Rigaflex AG approves the return of goods, this shall be at the customer's expense and risk.

All products must be returned in their original, undamaged packaging. Returns with products without their original packaging and/or damaged packaging will not be accepted. A description of the problem and a copy of the invoice must be enclosed. Otherwise, Rigaflex AG may refuse to accept the return.

If you want to be notified as soon as an item is back in stock, please click on the ‘Notify me’ button on the relevant item page. As soon as the item is back in stock in the online shop, we will send you an email notification.

For some items, you will also find an estimated availability date on the item page. This date is not binding and may be subject to change.